Refund policy

RETURNS & REFUNDS POLICY

At Bath Mat, we want you to be completely satisfied with your purchase. Our return policy is designed to be transparent and straightforward to ensure a smooth shopping experience.

1. RETURN WINDOW

You have 14 days from the date you receive your item to request a return. After 14 days, we unfortunately cannot offer you a refund or exchange.

2. ELIGIBILITY & PRODUCT CONDITION

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition that you received it (unworn, unused, and unwashed).

  • Packaging: It must be in its original packaging with all tags still attached.

  • Proof of Purchase: You must provide the receipt or proof of purchase.

3. RETURN FEES

To comply with our transparency standards, here is how return costs are handled:

  • Restocking Fees: We charge $0 restocking fees. You will not be penalized for returning an item.

  • Return Shipping Costs:

    • For Defective/Damaged Products: If the return is due to our error (defective, damaged, or wrong item), Bath Mat covers the cost of return shipping. We will provide a prepaid shipping label.

    • For Customer Remorse: If you changed your mind or ordered the wrong size/color, the customer is responsible for the actual cost of return shipping.

4. HOW TO INITIATE A RETURN

To start a return, you must follow these steps:

  1. Contact us at contact@bath-mat.com to request a Return Authorization.

  2. If your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.

  3. Warning: Items sent back to us without first requesting a return will not be accepted.

Return Address: 6 Rue Marguerite Long, 31320 Castanet-Tolosan, France

5. DAMAGES AND ISSUES

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us at contact@bath-mat.com immediately. We will evaluate the issue and provide a replacement or full refund at no extra cost to you.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. REFUNDS

We will notify you once we’ve received and inspected your return.

  • Approval: If approved, you’ll be automatically refunded on your original payment method.

  • Timeline: Refunds are typically processed within 10 business days.

  • Banking Delays: Please note that your bank or credit card company may take additional time to post the refund to your account.

  • Inquiries: If more than 15 business days have passed since we approved your return and you haven't seen the credit, please contact us at contact@bath-mat.com.